General Category > General Questions

Specialty as a New Biller?

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Pay_My_Claims:
YaY pediatricians!!!

lhough:
Oh, you are so right about mental health providers.  When I was still working in the office I actually went as far as taping a big note to the owner's (provider) desk telling him to do the OTR or he will work for free blah, blah, blah.  Also, one of the other owners had a very bad habit of leaving after her last client (sometimes it wasn't the last client of the day, but she didn't read her day sheet, etc) without telling the staff so it got to the point where I would tape a large sign to the back door telling her not to leave the office without seeing me first.  It took several times of doing this before I got her in the habit of coming into the front office to check with us before she was able to leave.  She would come in and say, "Okay Lesley am I free to go?"  Mental health providers are like children in that all they want to do is see their clients, they are so hard to get them to do their "homework", which is their session notes, OTRs, and anything else you need them to do such as signing credentialing contracts.  Most do their notes with no problem, but getting them to do an OTR or even turn in the day sheet each day is a hassle, and that is what gets them paid!  But, I do love a challenge and my personality is that I don't let them slide on anything and I will ride their a** to get what I need from them.  Basically, they do it simply to get me to shut up and leave them alone!  LOL, I can be persistent when I need something from someone. ;D

gderilus:
Hello all,

I'm currently taking a medical billing course online and will graduate soon. I'm doing an internship at a physical therapy clinic. She's the only one in the clinic and doing everything by herself. I went to the clinic and we started talking; I just couldn't believe what I saw. I was "SURPRISED". The office is a mess, not organized at all. She hired someone to help her but the person has no experience in the medical billing field at all. None of them know what they are doing. They don't know how to get paid from the insurance companies and don't even know where to start.

None of them know what a practice management software is or a CPT code or even a superbil form. I'm asking myself how in the world they handle the billing. I was telling her about the software and she was wondering if there's a specific one for mental health. Can you guys recommend a mental health software cause I'm not sure which one would be best to use. They do everything in paper and that's why they so unorganized. They don't know how to to patient statement or even be able to tell them how much their co-pay is. These things just motivated me to start my medical billing business. These providers do need help.

Anyway, if someone could recommend a good mental health software to buy, I would appreciate it.

PMRNC:
I have worked on many mental health specialty software's and IMO they are crap. your best bet is to go with a PM Software and just make sure there are good managed care features and authorization tracking. Some of the worst software's I've ever worked on were mental health software's..therapist helper being the absolute worse!

Pay_My_Claims:
If its anything like this crappy DME software, I would say the same thing. I prefer a PM Software program myself as well.

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