If they require reports within the standard reports I provide I don't charge, if they want a custom report I charge for that depending on what they want. If they want information or research from a particular claim I billed or worked I don't charge extra because it was a part of my services. I do charge for copies if they need them. The terms of termination are in my general contract.
That is not being nice, that is good business sense. Besides, look at it this way, what if you were the provider and for whatever reason you terminated your biller, you still may need reports or additional information on claims that the biller had already worked and you paid them for that work. Wouldn't you want this information provided to you? If you as a biller take the stance that "if they don't want me to bill for them anymore then they won't get any assistance from me on work I have already done" then you won't last very long. Word of mouth is a powerful marketing tool and if you get upset every time someone decides to no longer use your services then maybe you shouldn't be doing this. JMO, but I try to treat people the way I would want to be treated.
I have to disagree with you a little charlene .. we are 50% practice management and 50% educators.. like it or not.Doctors went to school to practice medicine, we know practice management. If you think you will have clients you won't have to hold hands with you are dreaming (lovingly said).