Payments > Patient Billing

charging for no show appts

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linda carroll:
our doctors have decided to charge pt's for no show appts. I explained that might be especially difficult for new pt's who have never even been to our office. do you know if pt's can legally be held responsible to pay if they didn't receive a service? I'm in charge of creating a letter to send and collecting for this new venture!!

Steve Verno CMBS, CEMCS:
State law may prohibit charging a patient without informing the patient before being charged, 

One of my doctors has a huge sign at the sign in desk that says they will be charged $X for a missed appointment.

linda carroll:
do the patients pay?

PMRNC:
The office policy should contain this rule, but the patient would need to read and sign and this way they are notified in advanced. 

lhough:
If the new patient has not even come in to do paperwork then how can you expect someone to pay for a no show when they have not signed the agreement stating that if they miss an appointment they will pay XX # of dollars? Now if they come in to complete the paperwork prior to their first appointment then to me you should be able to charge for a no show because they have already signed the office policy stating that they will be responsible.  That is how we handled it at the practice I used to work for.  Sometimes patients will come in prior to the first appointment and do the paperwork, then you have it in writing that they are responsible.

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