General Category > General Questions

need some tips

(1/6) > >>

margemib:
I needs some tips on how to get to a office manager when you make a follow up call after sending out marketing brochures, some of the woman that answer the phone give you the third degree and when they find out you are a billing service you can forget it.
margemib ???

PMRNC:
Right off the bat you have to ease their minds and ease them into a conversation about THEM and the problems they have.
Never try to go around the Office manager to get to the doctor because you will fail.
In doing follow-up I always ask to speak to the office or billing manager.

margemib:
what happens is whoever answers the phone and I ask for the office manager they ask who I am, what's it in reference too and so forth and they cut you off before you get to talk to a manager, like oh we do all our own billing not interested. I was thinking maybe I should just ask for the office or billing manager like you said but not say I have a service just say it is a business call what do you think?
margemib  :-\

Pay_My_Claims:
Ring Ring Ring

Hello Dr XXX office
Hello, May I speak to your Office Manager Please
May I state who is Calling

Marge XXX
May I state what this is in reference to?
A) No heffer, you can't
B) Medical Billing Services
C.) A personal matter
D.) I am returning her call

I always try to find out who is the decision maker at the practice. I cheat and look up info on the NPI Registry. A lot of times they will have the owner, or CEO listed. Even on the BBB they have additional information, or I will google the website. A good website has a list of the employees listed.

margemib:
Thanks for the tips
margemib

Navigation

[0] Message Index

[#] Next page