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need some tips

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Michele:
My experience has been like Linda's.  I've never had an employee mad at me because I took their position.  More often they are thrilled because they were overwhelmed and couldn't complete all of their work.  Also, just a thought, if they were doing a bang up job their boss wouldn't have called me.  Just a thought. 

Many of the offices I encounter don't have someone whose only responsibility is the billing and that is the problem.  By hiring me, they can do all their other jobs plus oversee the billing thru me and their hands are still in it.

Michele

PS.  I did have one girl not happy about me coming in, but she was robbing the place blind and knew I would find out.

bobbie:
Hey Folks......if we could return to the original question ......you said you sent your brochure to the office. In all likelyhood they got pitched right into the trash if they came by mail. I always go into the Dr's practice and introduce myself to the front desk. I give them my business card and brochure and let them know that I'm a consultant in the area, "I've just been meaning to stop by every time I pass by on my way to my other client's office"(ok, it's just a little white lie). My specialty is Mental Health so lately I've been revisiting those offices and giving them the Federal Parity Equity Act paperwork. Of course I have my business name and ph# stamped on the bottom of the handout. Last week I revisited two offices for the 2nd time and brought in some donuts( not that they needed the calories!) for the front office and told them that I'd stop by next month. They recognized me this last time and were polite. I intend to just keep poppin in on them. I did that at one office I do the billing for now. On about the 3rd visit I asked them if they might need any help on difficult denials or appeals, that I'd be happy to take a look at them. I got a call that afternoon from the office biller who asked me some questions and we've been friends every since. I now do the billing and she runs the office.
My point being, make your visit in person. Leave something behind. Tape your business card to the box of donuts or bring them an alpha filer with your name on it. Tell them you'll stop by again, ask them what they want the next time.....cookies? Candy? Or bring the office a few Halloween decorations.
Eventually they will feel comfortable with you and they will call you. Guaranteed!

PMRNC:

--- Quote ---Would I trust the service because they state they are not here to take my position...NO. Why because I am more intelligent than that. If you are billing..what am I to do...Yes I still have a job, but I don't have the job that I wanted or came into the company to do.
--- End quote ---

I apologize for saying you don't understand all the aspects of the office, it came out wrong.  What I was just trying to say is that you are assuming that every biller hired only wants or is needed to do billing.. this is NOT the general consensus and if it is at first, it's quickly realized that there are so many other tasks to be performed of the same importance to the practice and as Michele and I have both pointed out, it's not just "luck" that we've both had success without taking jobs and like we both pointed out, we're usually able to take out a lot of stress from the office which in turn makes office morale higher and patient's more comfortable. You can't assume that every billing manager is going to go around stomping their feet crying "NO, I want to do the billing" Many think that billing is the lifeline of the practice and really that's not true or it's not supposed to be true I should say.. patient care comes first and anyone hired onto a medical staff should know this.

Back to the topic at hand.. I agree with Bobbi about the personal visits, way better than cold-calling and it's harder for people to be dismissive or rude in person. But as for direct mail, yes if you don't have good materials they will end up on the garbage, but if you take the time to have them done right and professional they won't. I know that when I get really nice marketing's in my mail it's hard for me to throw them away because I think "Wow, this is nice, someone worked hard to put this together and spent the time to make them professional" and I hold on to it. I held on to this one guy's business card which was beautiful (laminated like a credit card and larger than biz card size) and put it in my card file and ended up calling him about a year later and ordering my web server after meeting with him.
I've also had many doctors hold onto my brochure and biz cards and call me many months later. So I would never rule out the power of direct mail.

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