*smile* Go back and re-read that is what I said. I said it isn't my job to put the staff at ease, it is the Owners/PM/OM job
Why keep on staff when the work is being done elsewhere. One of the key marketing forms I see all the time is how much money a company saves when they hire a billing service over a medical biller, so I don't understand the issue
I try to convince the person that was doing the billing, that will no longer be doing the billing, that now they can focus on so much more. There job is to work with me/us (the billing company) to make sure we (all) maximize the accounts receivable and increase the efficiency of the office. They will now have time to concentrate on the areas that need work that they never had time for. Etc etc etc. I have never had anyone that didn't keep their job, unless there was another reason they should not be there, and not have enough to do to keep busy, and it wasn't a demotion. There are always some office staff that don't want you there, but it is really not common, once they don't feel threatened. THat's why it's so important to win them over quickly. The one's that do have a problem usually have a personality disorder. But thankfully we know a lot of good therapists for that!
I don't comprehend how you can say they don't lose their job when their job was billing and it is now filing medical records?
Would I trust the service because they state they are not here to take my position...NO. Why because I am more intelligent than that. If you are billing..what am I to do...Yes I still have a job, but I don't have the job that I wanted or came into the company to do.