Payments > Insurance Payments
Take back solution
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MDO VN:
Hi Michele,
How are you?
I have a question: HMSA sometimes overpaid (in EOB A) and do adjustment in the next EOB (in EOB B). In that case, what should we do?
I created a code "Takeback" to withdraw the money, then use that money to post for patients in the new EOB (EOB B), but the check# of EOB A will be appeared on those patients, is that OK? I hope you are not confusing with my question.
Bests,
Kristy
Michele:
It should be fine since it is just an internal thing. If you have a way to note the patient's file I would. For example we can put a note directly on the line of the payment, so I would note the payment that "ins retracted $ from ptxx" just so I had a trail.
Michele
MDO VN:
yes, I will so. Thanks so much and have a nice day!
Regards,
Kristy
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