Payments > Insurance Payments

Primary paid in full

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MDO VN:
Michele,

I have one more question: if secondary (HMSA HMO) pay $0 due to primary (HMSA PPO) paid in full, but balance (subcriber owes) is still $15 (as per EOB of primary). In this case, should we bill patient $15?

Thanks,
Kristy

Michele:
Yes, you need to record that the secondary processed the claim but didn't make payment, and then bill the patient.

Michele

MDO VN:
thank you for your answer :)

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