General Category > General Questions

Are billing companies required to keep records?

(1/2) > >>

thatcuteblonde:
We termed our contract with our billing company and shortly thereafter they completely revoked our access to their system. They have refused to provide us with any information, records, ledgers, etc for the time during which they did our billing. Is this legal????

PMRNC:
Yes it is legal as they are acting accordingly as a Covered Entity under HIPAA. You as the billing company should have your own source documents/copies. I would look at your contract and also ask the advice of an attorney if you are owed money that is dependent upon the billing database.

Michele:
Actually she is in the provider's office, the billing service is the one that revoked the provider's access to the billing services records.  Right?

Pay_My_Claims:
yes Michelle you are correct, and what does the billing service have that the provider doesn't?  I advise all my clients to keep duplicates of everything they send to me.

PMRNC:
I misunderstood but none-the-less there are billing companies who are Covered Entities, most however are Business Associates. Can't really help with that one without knowing how they are structured. Then there is an issue of what the contract states. It might be perfectly legal for them to cut off access. I know that If I terminate a provider, a part of my own compliance plan and contract states that access to records is immediately revoked. If they need reports, etc I will provide what I can and adhere to my contract.
If a contractual relationship ends it stands to reason access to the billing companies system would be revoked, but again it really depends on the contract.

Navigation

[0] Message Index

[#] Next page