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over payment

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margemib:
Thanks for the advice,
Have a Happy Hoilday to everyone!
margemib ::)

PMRNC:
I don't adjust it off unless I am getting documentation that it was refunded or that it should be adjusted off and I require it in writing. The reason is that if you do adjust it off, the accounts are NOT accurate in reports. The doctors then don't get to see these overpayment sitting there and don't have the need to act on them. If I have a provider who has a significant refund they have to send out, I not only inform them in writing of the amount but the reason and the implications of what happens if they don't refund it, this way there is no element of surprise. I also require them to sign off on it and initial that they have read my recommendation. Again, I think it's important that reports reflect accurate data and won't adjust anything off without directive to do so.

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