General Category > General Questions
Billing Service Being Hit with Criminal Charges
Michele:
Originally the police contacted her and were very nice, but asked her to bring in copies of a bunch of the paperwork she had. They said he was claiming criminal charges. Then they called her a second time and were not so nice. They said that he is claiming that he lost $150000 in patient payments due to her preventing him from accessing his data. The funny thing is, $1500000 is the exact amount required for it to be considered criminal. He just made that number up. He would not charge his patients anything, and that is one of the main reasons she terminated him. She went in, trained his staff on collecting copays, etc, and they would do it for about 1 day, then stop. He is out of network with most companies, which added to the problems. She couldn't do adequate patient billing because his staff didn't provide her with the info she needed. She terminated the contract in writing advising him how long he would be able to access his data. She also advised him verbally multiple times and explained he could have longer if he paid the addt fee from the software company.
When the police called back and were not so nice, she asked them why they were now threatening her when she had cooperated fully and had provided all documentation backing up her side. They backed right down. The third time she spoke witht hem they indicated that they called the software company and verified that the data was there but was deactivated due to termination, just as she had explained. It looks like it may not go any further as he has absolutely no documentation, and she has all her i's dotted and t's crossed. Also, the software company supported her story.
The reason she didn't withdraw the final bill (I agree, I don't know why she has that agreement! Her husband is an accountant so maybe that's why.) was because she could not withdraw until 7 days after the invoice, and the final invoice was sent on the last date before termination. She felt that since it was after her services were terminated, that voided her right to access his account.
WHEWWWW, that's alot of typing.
She's a great person who tries to do all things correct. She appreciates the input. Does anyone know who legally owns the data that is input into the web based PM system? To me, that is the question. She did provide him with all reports, and he had all original paperwork that she was giving to do the billing. So she didn't actually withhold anything from him.
Insurance doesn't help here does it?
Michele
kwardbilling:
Did she have anything in her contract about the reports or paperwork being returned to him? This is a scary story......I hate hearing stuff like this,
Michele:
I'm not sure. I know she had a good contract, but I don't know the details. Very scary.
Michele
QueenAlicia:
I am glad you shared this story. As a start up I am trying to get all of my ducks in a row and this has really made me see that I need to move at a slow steady pace and do everything correctly.
amelero:
She can get the Dr in trouble for waiving co-pays.
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