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Appeal

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dfranklin:
They have 3 different invoice numbers they are requesting reimbursement on their one request (2 different patients). The provider has written 2 letters for the appeal (one for each patient). Can I send the letters together for the appeal since it is one Overpayment request? 

Should I write up a seperate letter or just send the provider's 2 letters?  Should I send it regular mail or should I send it in any special way? Signature requested, etc?

This is my first appeal or response to an Overpayment request. 

Thanks!

Michele:
I would include them together in the envelope, but separated (not mixed up).  Staple, or clip all papers for one patient together, and the other one separate.  I would make copies of everything prior to sending it.  Personally I don't mail any special way, because I use to work at a major insurance carrier and anyone in the mail room could sign.  When someone called and said "I sent it return receipt and I have a signed paper" there was no way we could track it, and there was no way to find the papers.  I make copies so I can resend if it isn't received. 

Michele

PMRNC:
I was a claim tech which was next to a supervisor and I used to sign for mail all the time if it had my name or even my dept on it. But if there is no specific name, then anyone in the mail receiving can sign.

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