What is the standard procedure for following up on claims (Electronic) that were confirmed but ERA's were never recieved? Do you resubmit the claim again? Do you send out a letter? Or do you have to call on each one of these? THere can be ALOT that seem to not get a response (they get confirmed that they went out and recieved but then they may not get an ERA...
I'm in the middle of compiling an invoice for a provider who's Office manager is also the doctors wife, a month ago she started stacking the mail and taking it home with her, cashing the checks and I was left with 78 claims to follow-up on to chase down the payments. This happened in past and the only thing the doctor says is "She does go on spending spree's at spur of moment" Well he's getting billed for my time in tracing those 78 claims!