Billing > Billing

Sending Tracers/Follow up on EDI claims

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Michele:
Do you get a penalty fee for every eob that you don't get?  Or do you give them a certain amount before you charge?  This is one of our pet peeves as well.  Nothing worse than wasting your time calling on a claim that the provider got the money for.

I don't ever send tracer either, but I don't usually just resubmit without calling.  Especially with what you are describing.  It really sounds like their is an issue that needs to be resolved.

Michele

PMRNC:
I bill on a monthly basis and my monthly fee includes my time but not for time not otherwise spend on an account such as incidents like that. If I have to chase down payments that the provider received but didn't notify me of by sending me the EOB that's time I could have spent on other things and normally would not have had to spend on his account so I will bill him for the "time" If it's just one every once in a while, I don't really bother, but I do have a few that are habitual offenders so I will charge them for every single one. <g>

Michele:
Interesting, thanks for sharing!

PMRNC:
I'm in the middle of compiling an invoice for a provider who's Office manager is also the doctors wife, a month ago she started stacking the mail and taking it home with her, cashing the checks and I was left with 78 claims to follow-up on to chase down the payments. This happened in past and the only thing the doctor says is "She does go on spending spree's at spur of moment"  Well he's getting billed for my time in tracing those 78 claims!

Alice Scott:
Good for you.  We are changing our contract.  ::)

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