General Category > General Questions

Client not sending billing

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melissa_2004:
Thanks so much for all of your responses!  Have you had any clients that had a problem with the flat rate billing? 

Michele:
We have several clients on flat monthly fees and it works great for both of us.

PMRNC:
Same here, not a single problem with it. MUCH easier than % and it's nice to be paid for all efforts :)

gderilus:
I have a client who's not sending me the EOB's  and that makes it very difficult for me to do my work right and for me to get paid. I called the insurance company to follow up and they told me payment was made to the provider. When I called the provider, she told me she didn't receive any EOB's and got no records of them. I know she has misplaced them because the office is so unorganized. What should I do in this situation? Should I still charge her my percentage since the insurance companies say the checks were sent to the provider. Would it be fair to charge her without receiving any EOB's from her. I don't want her to come back and say she never received payments why Do I charge her.

What if I add a clause in my contract that says they will still get charge even if they don't send the eob's since I can find out how much they get paid from the insurance company. Would I be able to do that for future reference.

PMRNC:
Things like this really depend on whether you address it in your contract or not, that's why it's so important to have an attorney go over your contract so that things like this are addressed for you to refer to when you need it. If you don't address this in your contract you will need to sit down with the client, address the problem, and come up with a solution and amend your contract to include these types of things. Without knowing what your contract says there's not really much we can guide you on other than telling you how we do things. I address issues of provider responsibilities in my contract and what takes place if they do not send me the work, etc etc.  I also got rid of percentage based billing partly due to this very problem. It might be a better fit for you to make that change to a more fair way of billing so that you are compensated for the time you are spent chasing down the payments.  Just a thought.

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