Payments > Insurance Payments

The "Where to send claims" runaround!

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DMK:
Is anyone else having trouble with CIGNA?  I've been verifying benefits, electronic payor ID, and claims mailing address on their website.  When I check on the claim later, they say "incorrectly submitted, claim should be sent to ASHN at P.O. Box  etc;

These are chiropractic claims, and I'm very familiar with ASHN and their procedures, but shouldn't it be noted in the chiropractic benefits section that claims are sent to a different location?

I'm beginning to think they're just slowing down payment on purpose, and they were already the slow boat to China for payments!

I would really appreciate any feedback.  If I'm looking in the wrong place for where to send claims I'd love to know where the right place is!!!

Thanks all!

Dina

Michele:
When you verify benefits are you specifically asking "what is the address or payor ID for CHIROPRACTIC claims"?  Sometimes you need to even come right out and say "Do these go to ASHN?"

Frustrating!

We don't do a lot of CIGNA billing, but we haven't noticed any huge issues.

Michele

DMK:
When I call to verify information, more and more often, there is an automated response only, and they keep referring to their website.  Since I have to have an account on their website with all the provider info, the benefits that come up are for our specialty, you would think that they would show that chiro claims go to ASHN (but that would be too easy).  ;)

PMRNC:
With all the TPA's out there I have to come right out and ask : WHICH ADDRESS DO WE SEND CLAIMS!  It is frustrating but vital as it's the first step in the insurance reimbursement cycle. I do a lot of Cigna out here but I can't really say we have any problems with claims addresses for the TPA's but I always ask, I do mostly MH billing and deal with a lot of TPA's. My biggest pain in butt is out of state BCBS :(

tlewis:
helpful hint. If you are trying to reach an actually person at any insurance company and only get the machine run around, try hitting 0 over and over again. Or my favorite evertime they ask for info say supercalifragilisticexpialidocious. The computer wil become confused and say. I'm sorry I cannot understand you and transfer you to a person..
added bonus. people walking by your office will think you finally had on claim to many to deal with. ;D  ;D  ;D  ;D

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