General Category > General Questions
Emr system
Michele:
We have had a couple clients leave only to come back. Most times when they come back they are must more appreciative of your service. Some however, don't learn and will leave yet again. We actually had one provider do it 3 times! We didn't take em back that last one. Definitely their loss, and it hits them in the wallet. They may pay a little more for my service than an $8 an hour employee in the office, but they get what they pay for and their accounts receivables tell the story.
TammyL:
Michele I agree with you 100% I don 't know why some doctors are so cheap but like you say they get what they pay for because the A/R don't lie it tells the truth and nothing but the truth when ran and the doctor can tell right off the bat who's doing there job and who's not.
DMK:
I'll answer your question about why doctors are so cheap! Being that my husband's the doctor and I'm the biller. I also worked with EMR at the last office that we shared.
Understand that the doctors in the US are CONSTANTLY being nickeled and dimed by the insurance companies, the patients, and by their personal insurance companies (for their own health insurance, liability insurance, malpractice insurance, work com insurance etc). They HAVE to find ways to reduce their overhead to absorb the insurance cuts and the people who don't pay their bills as well as improve their collections to cover their own personal and professional expenses.
It is SO frustrating as a business owner alone, how many things are MANDATED but there is no consideration to the cost of the mandates to the providers! So we look for ways to do things in house, ourselves, to keep costs down and to keep a direct handle on our income and outgo.
As a biller (and I can put that hat on now) you need to sell the fact that you're saving them employee expenses and it's YOUR JOB to keep an eye on their billing to keep it correct, and be their watch dog to make sure they get every nickel they are supposed to be paid. That's your SOLE job! You will help reduce their overhead if you do a good job because YOU will chase down the money, YOU will take the time to make the calls to chase down the claims, YOU will free up their time and their staff's time so they can see more patients and make more money. In our business that's MY job, and I take it seriously. If we ever got to a point where I didn't do that job we would use a service, because not everyone would take the responsibility seriously.
Michele:
Very good points DMK. You are right. Drs are nickled and dimed to death. And most patients believe they are way overpaid and are just greedy. Most of the drs I know, that is not the case. There are some out there who do try to save a dime in the wrong place, their billing. They don't understand how crucial it is to have someone who truly knows what they are doing. But like you said, you need to explain to them that they will save money on employee expenses AND bring in all the money that they should be by hiring an expert. Some cannot be taught, those are the ones you walk away from. And there are a few that do have a good office set up for billing and wouldn't benefit as much from outsourcing. I don't try to convince someone who doesn't truly need my service.
Conrad Wysor:
We have a client provider who uses an EMR system. Supposedly the EMR sales folks told them how easily it would integrate with the Practice Management software - but it doesn't seem to be that "seamless" yet.
However do find the EMR really helps in looking up info on a patient, their insurance, encounter info, notes, etc. Like others have commented its only as good as the info input to it. Instead of requesting this info from the office staff - who are usually really busy - we can log in and look up this info ourselves - really speeds things up when we have a question related to a claim.
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