Starting a Medical Billing Business > Starting Your Own Medical Billing Business

Got a New Client!

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midwifebiller:
Craigslist strikes again!  A doc on the other side of the state needs a biller who knows Medisoft.  I responded and sent my resume, complete with the advantages of a remote billing service. He called me within 30 minutes and was interested, but a little hesitant about the remote part.  Turns out several people came in for interviews, they had billing experience, but were not familiar with Medisoft.  He let me log in to check activity so I could quote a flat fee.  He called back today and said he liked what he heard and was willing to "take a chance" on a remote billing service--because he knew he wouldn't have to train us on Medisoft.  Two things I was able to use, thanks to this forum:

I knew how to figure a flat fee (we have been charging a %);
I offered to log in to their system to do our work (we use a different program).

Both of these ended up being an advantage for us and we now have a new client.

Thank you to all who contribute to this forum!

Michele:
Yey for you!  Congrats!  Glad you shared your success.  We appreciate it.

ruthie72:
That is great!! I am also a "new" remote biller, which means,  i have no clients yet..but i was wondering, when you said he let you log in to his system, how did you do that? Just curious. thanks so much!!! :D

PMRNC:

--- Quote ---Craigslist strikes again!  A doc on the other side of the state needs a biller who knows Medisoft.  I responded and sent my resume, complete with the advantages of a remote billing service. He called me within 30 minutes and was interested, but a little hesitant about the remote part.  Turns out several people came in for interviews, they had billing experience, but were not familiar with Medisoft.  He let me log in to check activity so I could quote a flat fee.  He called back today and said he liked what he heard and was willing to "take a chance" on a remote billing service--because he knew he wouldn't have to train us on Medisoft.  Two things I was able to use, thanks to this forum:

I knew how to figure a flat fee (we have been charging a %);
I offered to log in to their system to do our work (we use a different program).

Both of these ended up being an advantage for us and we now have a new client.

Thank you to all who contribute to this forum!
--- End quote ---

That's great... CONGRATS!!!


--- Quote ---That is great!! I am also a "new" remote biller, which means,  i have no clients yet..but i was wondering, when you said he let you log in to his system, how did you do that? Just curious. thanks so much!!! :D
--- End quote ---

In terms of marketing yourself, I don't like the term "remote biller" it doesn't do the position justice.  Remote connections should be offered as a "service" or "option" within your marketing. There are many ways to connect to a provider's system remotely. Some examples are remote windows login, or other remote application software's or third party solutions such as logmein.com  As long as they meet all the requirements of HIPAA these are great way for billing companies to utilize a provider's system so that they do no have to take on the added costs of a new PM software.  Many billing companies make the grave mistake of not having this as an alternate solutions for provider's who do NOT want to utilize the billing companies software. Of course the billing company needs to be experienced and ready to learn on the various PM systems out there.  Don't get me wrong, there are some downsides.. I've taken on clients where I just hated using their software, but the plus side is that you can ease them into a better solution along the way :)

midwifebiller:
ruthie72--The doc uses LogMeIn to remotely log in to his office computer from home.  He sent me his user name and password so that I could log in from my home office and run numbers.  It actually made me nervous, because I could see (and had access to) EVERYTHING on his desktop. Of course I only logged into Medisoft and I assumed someone in his office was watching me, but I was uncomfortable with having that much access.  I have asked for limited access with my own user name and password as we move forward.

PMRNC--We have one other client where we do the billing on their program.  It's a terrible program!  But they know it and are considering a more robust program, which is where I have offered our program.

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