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Telephone consult

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jalmora:
How does one communicate via claim form that a behvioral health assessment was conducted via telephone?  This is not telemedicine.  There is no visual involved.  Just a phone interview.  Thanks.

Michele:
There are cpt codes for telephone consults.  They are usually not covered by insurance.  And yes, you are correct, telephone is not telemedicine.

jalmora:
Thanks for your response.  I should have clarified.  The codes I find for non-physician (98966-98968) are for established patients.  I cannot find a pertinent code for new patients.  It's a new patient, never before seen, and a telephone assessment performed by a non-physician clinician.  Do you know of one?  I'm not trying to get paid, but we do need a formal insurance denial.  Thanks.

rdmoore2003:
I dont believe there is a code for new patient by phone.   Maybe you should use 90899 for unlisted service.   

PMRNC:
There is no code for new patient.. I have to ask as I can't help myself. WHY would a provider bill or even charge anyone as a new patient w/out seeing them?????

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