I read an article that suggested that patient's with credits on their accounts should receive an inquiry letter first, asking them if they want the refund? Ask the patient to return a form with verifiable information. That after a 60 day period after the letter was sent that the credit can be obsorbed into the practice. the letter states the patient has 60 days to reply. Asks for updated address info.
The practice I recently started working on has a large number of patient credits and some are quite old. I have been processing them, but have had several returned for bad address. Is this a viable way of making sure patients get the refund and not spend time processing refunds that will be returned for wrong address, or no forwarding address.
If this is not a good way to proceed, can you suggest something?