General Category > General Questions

BILLING FILES ON MY SYSTEM

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MABB:
Linda & Michele,

Yes, I completely agree that the A/R belongs to the client.  But I have provided that and I have a HUGE problem allowing anyone to access my system.  Really, just how many times do I have to provide the same info?  If I have my IT pro download the data to a disk or give them the data digitally, it is going to cost me additional money for something that I have already given them.  I think that the method in which they bill now is really irrelevant.  Like in a previous post, if they had a different software then this would be a non issue.  This particular client has been incooporative with me during the transition process and we have really gone above and beyond what we need to do.  Where does it end?  Actually, when we spoke with the client's board member regarding the conclusion of our business relationship this topic was discussed whereas it was agreed by him that once they rcvd the A/R business was concluded.  Now they are asking for yet ANOTHER favor to make their job easier.  The line has to be drawn somewhere and I'm not comfortable allowing access to my system.   

I respect your opinions and thank you for your input. I think that it is going to be in my best interest to retain my legal professional in order to protect myself even if I decide to allow the access they are requesting.  I want this issue to be concluded and business with client to cease as soon as possible.  This is taking my valuable time away from my paying clients who wish to continue a professional business relationship and I want to be able to devote my time to them.  Thanks again, Im glad to have found this forum and found it to be very helpful!

Happy New Year to all!
~MABB

PMRNC:
By consulting your attorney you are indeed making the right choice right off the bat.. I completely agree 100%.  I just think you need to look at what it will cost you in court vs. Just complying now. IF you are truly HIPAA compliant, having them access THEIR data only should NOT be a problem, you should be able to allow them READ only access, as that is included in any good HIPAA compliant software with audit trail turned on.  There's no need to allow them access to ANYTHING on your system aside from the access YOU SET, within your PM Software.   When you consider the time you will spend, answering them, writing, them talking to them, and potentially going to court to lose more time and money, I still say it's not a big deal to just allow them access. You can draw up a final termination contract to include legal verbiage of this ONE time access, let them get what they need and remove the access, backup your data according to data retention laws for your state and be done with them.   This is what my attorney would advise me to do in my best interest. Most attorney retainer's don't allow for time lost to go to court, court costs, administrative fees, etc. 

PMRNC:
Oh one more thing.. There's nothing that says you have to do or make any special provisions for "FREE".  quote them a price to accommodate the administrative setup of such access, and even the IT or person who will OVERSEE this access.. make some money off of it :)

Michele:
That's why we love your input Linda!  Your legal background gives you a great angle.   ;D

MABB:
Linda,

Point well taken! I really want this to come to a swift end.  I have spoken with my attorney who gave me similar advice. Most importantly, the ambulance community which we bill for is very tight knit and I do not want to lose potential clients becasue of this.  Word of mouth can make or break you in this community.  I pride my company in having complete professionalism. 

Thanks to everyone who responded.  I am very fortunate to have found this forum! 
Thanks again!
~MABB

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