I'm having trouble with United HealthCare. Since 1/1/12 my eob's are coming back showing we are Non-Par. So some groups are paying and others won't (stating we are Non-Par). When I called on one of the eob's that didn't pay, the customer service rep said that "Dr. XXXX is showing as participating, but XXXXXX Chiropractic is non-par". The Tax ID is the same, the NPI is the same, the Dr. has always billed with the clinic name (as the clinic's name is the doctor's name) so why is it showing NOW as Non Par?
I was referred to provider relations.....who then referred me to Optum Health (because it's chiropractic) .......whose phone message just hangs up. Is there any way around the run around?
Thanks for any help!