I've gotten numerous phone numbers from the CSR at Aetna who all say the same thing. "Let me send this to our resolution team and see what happens." I don't even know if I can get info from Magellan, quite honestly. They are the TPA but if I call and say, "Hey, I've got an Aetna patient whose claims used to be paid out by you, can you tell me why I'm not getting an answer almost a year later on one date of service?" I have payment for the D.O.S. before this D.O.S. and payment for the D.O.S. after.
It's just beyond ridiculous and Aetna CSR are zero help. Verbatim, each phone call, I can tell them exactly what they will tell me. I guess now I just may need to look up some address and write to someone at Magellan.