Medical Billing Software > Medical Billing Software Reviews
Congrats to Kareo!
gurumedbill:
Richard,
It explains a lot doesn't it. LOL.
tallmanusa:
I believe the billers in Mumbai (or is it Chennoi?) are dancing to the latest Bollywood tunes, courtesy of their American employers - Kareo.
While people at Kareo are dancing to the Gangam Style, for hitting a goldmine.
That is life.
PMRNC:
--- Quote ---It's good you have not had the horrible experience so many other users have. It is very expensive and time consuming to move from on system to another.
--- End quote ---
Oh don't I know that one from experience.. 5 times over. My lesson learned finally was not to rate a system by cost but by performance and quality. Lesson learned and received.
--- Quote ---And if Kareo could listen to their users, build better software then this would not be an issue. But, I'm very confused on why it's necessary to break down my post almost line for line in order to discount my statement. Obviously, your involvement with Kareo is more than an end user.
--- End quote ---
Nope, not at all, in fact my clients have the relationship, I'm just the happy end user, No affiliate payments, no income and no paid advertising.
--- Quote --- My purpose in reading posts on this website was to get information on other programs available and this forum offered me very valuable information. Thank you to all those who take time from their busy day to share and give insight…including the young lady which scrutinized my post so harshly. ;)
--- End quote ---
But did you not post in a public forum? the only reason I broke it out was so that there isn't confusion to what I was replying to. That's what the quote button and reply buttons are for. I don't think it's unfair to respond with positive feedback to a negative opinion. I was giving my opinion from my experience. Likewise If you had a positive experience you posted publicly about a company and I had a negative one I would post my experience as well.
RGHS_2012:
RichardP, thanks for the reply. And it’s a very interesting question you ask. Some of the features Kareo has would be great if they worked. I’ll give you an example. The clearinghouse reporting: I have a particular payer whose payer name and ERA are not functioning correctly. For the purpose of this example, let’s say it’s “Aetna”. When I receive the initial acknowledgement report the payer name will say “Aetna”. But when I receive an acknowledgement report letting me know the claim has been acknowledged by the insurance company the name will be BETTER HOME HEALTH. Then I receive a report letting me know the claim has been adjucated, the payer name is now ST JOHN SMART. Next I receive a report saying a remittance has been received, the payer name is now UMWA. But when I receive the remittance the payer is correctly listed as “Aetna”. Keep in mind every time this happens I click on the member and claim information and they have “Aetna” as they payer. I don’t bill to BETTER HOME HEALTH, ST JOHN SMART OR UMWA! At first I thought it was a fluke, but it continued to happen. I contacted the Kareo support team and was told it was a known issue. They have been working on fixing the problem, but the rep did not have a date on when it would be corrected. I’ve had this problem for over 6 months. When I got a call from an engineer, I told him about this issue and several others. He logged into my account and could see all these random payer names. His reply was “huh…that’s weird. Let me call Gateway and find out why that’s happening. I’ll give you a call back”. It’s been two weeks or more, and I’ve yet to hear from him again. So I called Gateway because this is also affecting the ERA from this same payer. If I get an ERA, only maybe half the payments can be auto assigned. The remainder I have to manual post. Gateway tells me I have to get with Kareo since the clearinghouse is integrated into Kareo’s system and what I described is a Kareo problem not a Gateway problem. And that’s just one of the MANY problems I’m having with Kareo. That’s not an end user problem, that’s a functionality problem!
PMRNC:
I know you didn' t address me and maybe my 2 cents doesn't apply to your situation, however I do have some payers that come through on remittance under the "group plan name" rather than the payor, From what I can tell it appears this happens with the ERISA based plans that contract out. For example we have one particular company that is rather large here and they contract out with Cigna and their remittances come back with their plan/company name rather than Cigna, but we can of course cross reference upon further looking at the remittance. Now if you are getting random groups.. you have no record of or patients with employee's of those companies, I would agree that is bizarre. ON all of our remittances through Kareo that come through this way however we can still see that Cigna (in my example) is the payor.
--- Quote ---If I get an ERA, only maybe half the payments can be auto assigned. The remainder I have to manual post.
--- End quote ---
OK, I am going to give you this one all the way and be fair. I DO NOT LIKE THE AUTO Posting and do NOT use it.. in all fairness I never thought it a good idea myself out of my OWN personal feelings. I don't care how busy I am, the only data I'm trusting is my own.. auto posting was NEVER a feature I wanted nor trusted.. I have seen this feature in other PM solutions and have to also say it's "iffy" at best. I just don't trust the whole concept. I want to post my own payments but I suppose if one prefers the auto posting and it was not working properly I would be a little miffed myself.
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