Medical Billing Software > Medical Billing Software Reviews

Congrats to Kareo!

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RobertJ:

--- Quote ---Kareo has a billing service which they just started.
They charge 5- 8% and outsource the billing to India at 1%; they have a sales staff here.
How do I know?
They would admit that they outsource the billing offshore. I know the going rate in India. They probably do even better.
They hit a goldmine, charge 6% and sub contract at 1%; that is called free enterprise system.
Every major billing company does the same, Kareo just got on the bandwagon.
--- End quote ---

It's shocking to see Kareo doing it. Are their providers aware that their business is being subcontracted to India? Isn't mandatory for Kareo to let their clients know about it before sending their business to India?

PMRNC:
I believe it's only their billing service, not their providers claims info. Believe me I already made that inquiry  ::) >:( 

QueenAlicia:

--- Quote from: RichardP on January 31, 2013, 03:42:40 PM ---I think this is really great.  Billing company outsources to India.  Insurance Carrier outsources to India.  Insurance Carrier denies payment.  Billing company call center calls the Insurance Carrier call center to resolve the issue.  And we end up with Indian talking to Indian - in their native language, no doubt - resolving a health payment issue for an American.  Great setup!

Not.

--- End quote ---

LMAO!!!  ::)  ;D

QueenAlicia:
Kareo is not for the beginner biller for sure.  I used it and did not like the Practice Fusion integration that required me to refresh the Kareo screen to see claims.  I also think that it is too expensive to use as a billing company. 

I did notice they started their own billing services.  Kareo is very popular and their marketing team does an excellent job with promoting them.  They also attend seminars and conferences so this gets their exposure out there as well.  Practice Fusion is creating their own billing practice management portion now as well.

I would hope they do not offshore to India.  If they do they will eventually loose those accounts.  With the Sequester and everything else going on providers can afford to have their claims go over there, get screwed up and loose money.

RobertJ:

--- Quote from: PMRNC on March 19, 2013, 05:51:31 PM ---I believe it's only their billing service, not their providers claims info. Believe me I already made that inquiry  ::) >:(

--- End quote ---

Hi Linda, forgive me if I was too ignorant, billing service means all the billing functions. isn't it? that means both patient info and claims info are handled in India. I thought there was a provision in HIPAA that says you should let your doctor that their actual billing is processed in India while the responsible Billing agent remains here in the US.
There's a reason behind me asking this. I understand quite a few big companies here go tell the doctors/hospitals that they will do their billing and once they get their business they quietly subcontract it to India or send to their own BPO's in India. But the doctors/hospitals might be thinking that everything is being processed here.
I am pretty sure that if these companies had to let their clients know while signing the contract that the billing is actually processed in India, many of the doctors would say NO.

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