Starting a Medical Billing Business > Starting Your Own Medical Billing Business

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Michele:
We actually have a couple of multiple choice questions we use: 

For Example:    You are calling to check status on a claim and they tell you it's not on file.  However there is a note in the computer from 30 days ago stating that someone told us that they denied the claim in error and will reprocess, allow 10 business days.  What do you do?

a.  Print the claim out and mail it in.
b.  Ask if they have a fax number so that you can fax it to them.
c.  Tell them that someone told us 30 days ago that the claim was in the system so you don't understand why they don't have it.
d.  Nothing

I know it seems like a no brainer question but watching them read it, seeing how long they take to answer, etc, is VERY eye opening. 

Cpatel:
That is great idea. Thank you very much.

rmk123:
I agree with using a test or a skills assessment - as mentioned, very eye opening. I also ask a lot of open ended questions to get a better sense of  how they think and problem solve. And, I've asked individuals to draft a letter on any topic to determine how well they write, think on their feet, and organize their thoughts.

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