General Category > General Questions

Handling phone calls

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asilva03:
Hi Linda,

You raise a good point about having the amount of time in the contract.  I do not have this so I am interested in learning more about this... are you letting the provider know the hours specifically set aside for them to contact or that you could be reach to answer any of their questions? Are you specific so that you have time to work on other accounts?  This is something that I would like to get specific about so that the same provider is not calling throughout the day and I do not have time to work on other accounts.

Michele:
As long as you do return the call in the time frame that you specify I don't see a problem with that.  I only get annoyed when it's a ridiculous time amount or they don't call back in that time.

Love the insurance companies who say "please leave a message and we will get back to you within two weeks"   ???

PMRNC:

--- Quote ---You raise a good point about having the amount of time in the contract.  I do not have this so I am interested in learning more about this... are you letting the provider know the hours specifically set aside for them to contact or that you could be reach to answer any of their questions? Are you specific so that you have time to work on other accounts?  This is something that I would like to get specific about so that the same provider is not calling throughout the day and I do not have time to work on other accounts.
--- End quote ---

My contract leaves this open for negotiating with client, but for example, for one client I might have it set to be available M-F 8am-12pm and 3pm-6pm. With all of them however I do have disclaimer that covers me for anything that comes up, the time is "generally" speaking. I also include that my voicemail is available and that I will return all calls within 24 hours on business days

mcasey:
Its really interested to know that you are curious about handling phone call.I would like to tell you that never be decissive on phone and make arrangement for face to face meeting.Greet properly and talk nicely.

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