General Category > General Questions

Provider Billing Another Provider

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barb2512:
Thank you so much.

I appreciate your continuing to respond to this. Please, If something else occurs to you, let me know.

Thank you.
Barbara

rdmoore2003:
I just wanted to put my 2 cents worth in on this.  I understand how difficult it can be to attempt explaining to providers the why's and why nots of billing.  Your counselor, no matter a, b, etc., does not have any schooling, training, certifications, etc on billing, insurance, or coding.  This is so frustrating to me that a provider thinks they know all but in fact has no clue in most cases.  they can talk to their board all day and night, but the fact remains that billing, coding, etc is much more than they realize and none of this is covered under their ph.d's, masters, whatever.

PMRNC:
I have to echo the other responses. You can only tell them so much, what they retain is another story. I don't mind educating providers, it's my job, however when we keep running into a brick wall and they KEEP on trying to find ways AROUND it, that's just my red flag that it's time to let it go. Your email sounded Awesome, very professional, way better than I would have done myself, you gave the benefit of the doubt, did not sound accusatory, Excellent.. JUST one thing. I would back that up with a certified letter adding to it, that "At the current time I feel I can no longer continue..."  If you are going to keep going back and forth with her and she keeps coming up with "the answers" your letting her do your job for you and it makes you second guess your gut and your expertise. IMHO I would have to walk away at this point because it could (like the others explained) land you hot water.  Sometimes doing the right thing is the hardest thing to do. (my mom always told me that)  Just make sure you keep good documentation and if you decide to not continue keep your tone the same as you did in the email. :)

barb2512:
Thank you so much for your thorough answer. I really appreciate you and the time and work you put into the forum.
Barbara

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