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Working Reports: Open Claims/Patient Responsibility

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rmk123:
What steps do you take to efficiently work these reports? How often do you work them?

Michele:
We run aging reports (and work them) on all claims over 30 days every 4-6 wks.  We do patient billing every month.

rmk123:
Right.....do you sort by largest balance to smallest, by financial class, etc. for time sake or simply go down the list?
 

Michele:
Our reports sort by insurance carrier, then alphabetically.  It also classifies it by age as well.  I do not sort by size of balance.

PMRNC:

--- Quote ---Our reports sort by insurance carrier, then alphabetically.  It also classifies it by age as well.  I do not sort by size of balance.
--- End quote ---

I do it the same way (GMTA)  After 90 days I produce a report with an internal classification that shows the doctors which accounts should be sent for further collection to a collection agency or service. I have three different classification codes I use to report to my clients and they review and make final determination and then I change the classification according to their decision.   Very organized and I know where every balance is.

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