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Doctor Keeps Calling Me

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PMRNC:
Oh ok.. I was under impression you were logging time w/him on phone and counting it in your hourly billing.. if not then start doing that.. I might do it a little differently than some though.. instead of "warning him" and as long as your contract states you bill on hourly basis and does NOT limit you contractually from charging him for the phone time, I'd start RIGHT now, log all the time. Use a time management contact management software or even your stop watch on your phone and start logging ALL the time. Next billing cycle send it to him.. if he says anything you will have documentation to support those calls..that's YOUR time. He will either get the message via his wallet that he's taking up too much of your time OR he'll be ok with it and you both win either way :)  Just make sure you keep really good documentation on those calls and all your time/services.    I use ACT and I have a database for my PMRNC members, one for my website serviced clients, another database for my billing clients and yet another for consulting and even one for marketing.   With ACT I have a timer based program I use for those consulting clients I bill hourly as well. Same for my mentoring students, I use the timer action and when it's done and I hit done I can log a report to which I can document what the call was about, etc, I can attach files, invoices, etc to each contact. LOVE my ACT.. can't live w/out it :)

Christy:
thanks so much, Linda!

Christy:
and my fee is less than a therapist's fee, lol! meaning that he unleashes his anxieties onto me instead of a therapist, lol!

PMRNC:

--- Quote ---and my fee is less than a therapist's fee, lol! meaning that he unleashes his anxieties onto me instead of a therapist, lol!
--- End quote ---

Yes, I understand.. I have had a few of those.. and actually that is a good sign, it means they VALUE what you have to say. You'd be surprised at how many clients will either disregard your advice, pretend they didn't hear you or worse.. want you to "prove" it. I don't have time for that kind of nonsense. But if you give me a client that calls me and genuinely cares about what I have to say.. I'm good. no matter how many times he calls. I have one client I get together with once a month with reports and he picks my brain with a clip board full of questions he's accumulated. Love it :)

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