I am brand spanking new to medical billings. Unfortunately, the person who was to train me quit before she could.
I am following up on a couple claims and the claims were denied because of "We are unable to consider this claim due to the lack of pricing information from the PPO network. The provider must submit this claim directly to the PPO network so that they can pre-price the claim and file the claim with cigna healthcare"
So, I called Cigna and they said I need to send the claim to Allegiance at p.o. box 3018, Missoula, MT 59801. How would I know to do this? I don't see any cards in the pt chart.
Now, how do I proceed from here? I have the address buy don't know if I print off a HCFA or find their phone number and just call them or what?
Thank you in advance for any assistance.
Blessings,
Lynn