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Ending contract with provider

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barb2512:
So I have had a client terminate her contract with me for billing and credentialing, after 8 years. Her new office person calls me to get the counselors license and practice insurance.

This counselor does not have good boundaries. So it is not surprising to me that she is told to call me and get the info.

I think the counselor should provide the new office person with all her info. I am angry that the new office person is asking me for the info. And for how to do this and how to do that. I am not being paid to train her new person so I don't feel I should provide her with info.

Help me out here. I don't want my anger to cloud my judgement.

Thank you.
Barbara

RichardP:
Your questions reflects one of the hazards of being a good biller / practice management person.  You make the provider's finances run so smoothly that, after a while, they think it is a natural state and that anybody could do it.  We've had clients do that to us, and then come back to us in 18 months or so with their finances / billing in shambles and ask us to take them on again as a client.  We always say no.

I would not give the requested information to the new office person.  You no longer have a business relationship with the provider, and the provider needs to establish a new relationship with the new office person.  This begins with the provider providing her important numbers to the new office person.  Whether the provider knows where to find these numbers, or whether this new person knows what to do with the numbers when they get them, should be of no concern to you.

If you answer these first series of questions, you will soon be expected to answer their questions about how to do the billing, etc.  That is why the provider was paying you - to get the benefit of your knowing how to do the billing.  Since they are no longer paying you, why should they get the benefit of your knowledge.

Respect yourself and what you have to offer.  Do not give away for free what you used to be paid for.

rdmoore2003:
I agree....You are no longer under contract so therefore, just wash your hands of this. 

DMK:
Richard is absolutely correct, you no longer have a business relationship with the provider....your contract was terminated.  You only have to do what your contract stated you had to do if or when the contract terminated.

barb2512:
Thanks all-- that helps explain the heat in my chest!! I was on the right track.

I was surprised that you said that you never take a client back. My husband and office help tell me it will only take 6 weeks before they are calling me to come back. And I was unsure what I should do if that happens.

Thank you.
Barb

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