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Let's TRY to be a thorn in side off offshore medical billing companies

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DMK:
The other thing that billers can do, and encourage the doctors they work for to do is to actually TELL PROVIDER RELATIONS that they are sick and tired of dealing with the offshore processors when calling on unpaid or incorrectly paid claims!  I just did it with Blue Shield.  The person I was referred to has been great. 

I was tactful, but I let her know how tired I was of having to start at the bottom and talk to India to a person who could not only NOT fix the problem, they couldn't explain why there WAS a problem. 

We have several patients who work for Blue Shield and they talk about how much more work it's creating internally to fix the offshore problems.

Not to get on a soapbox, but America is in trouble because we keep farming everything overseas.  We should be processing our own paperwork, manufacturing our own goods, and making our own food products.  I can see importing things we can't make or get, but we've got to stop sending out the average person's jobs.  On the flip side, Americans need to quit thinking they're all "management material".  You flip burgers when you're a kid, get some skills, then go work and work your way up the ladder.  Every young person should have a least one crap job on their resume.  It shows they have done something no one else wants to do, and they're trying to do better.  And don't even get me started on the unions!  They're the main reason everything goes overseas.  You can't pay someone $20.00 an hour to sew a $10 t-shirt.  Something's gotta give!

RichardP:
Linda, apology accepted.  But you write in a way that shows you don't intentionally give offense, so none was taken.


--- Quote from: DMK on June 06, 2013, 01:55:47 PM ---They're the main reason everything goes overseas.
--- End quote ---

Don't want to start an argument, but the issue is quite a bit more complicated than simply "it's the union's fault".  Even if you cut the union worker's pay by half or more, that pay would still be far above the dollers per day that the foreign workforce earns.

The foreigners who make that $10 shirt cannot afford to live in the United States on what they get paid to make that shirt.  Which means that Americans could not afford to live in America if they accepted the same wage that the foreigners get paid to make that $10 shirt.  So, how does America pay its workforce a liveable wage while at the same time keeping the price of its products low enough that Americans will buy them instead of foreign-made products?  How do you create a society worth living in when it is the consumer chasing the lowest possible price that drives production to the cheapest possible labor markets?  A discussion of those questions is beyond the scope of this board, but they are the fundamental economic questions governments have struggled with for decades. 

DMK:
Agreed.  But where does it end? By Americans buying American made (difficult to find, I agree).  By Americans realizing that they are the problem and the solution.  It has to start somewhere!

PMRNC:
Union is now a dirty word and before you get upset.. let me say I'm a union brat, born and raised. My dad was union and my husband is union. I can't even tell you the problems I've had since they are NOT bound by State Dept of insurance, they pretty much have their own rules (ERISA) and as far as the ACA goes with Union based (collective bargaining plans) OH this is going to be a nightmare. MOST union plans are already in a pickle because their plans don't meet the minimum necessary.. with commercial carriers and those carriers governed by state dept of insurance patients who's companies go over the 80% spending threshold will be issuing annual rebate checks. When's last time anyone got a check from a union? LOL Remember Union's pay dues, assessments.. it's really extortion if you want my opinion, but that's another post for another time.

We are in trouble. And again. I can't say we stop it.. but we can't keep quiet. I think we need to be right there at every turn the offshore companies make to make it difficult for them. EDUCATE our providers, YELL at these Associations who CLAIM they don't support offshore yet have no problem putting all their certified offshore companies right up in the member roster AND those offshore companies are contacting and marketing to the same Associations US MEMBERS!!   Enough is enough, time we just stopped doing NOTHING.

asilva03:
I am definitely with Linda on this one. I have seen too many times in forums where the offshore companies are pretty much bad mouthing the billing companies here in the U.S. It is almost like they are taunting us and making it seem like we don't know what we are doing and that is why the doctor's are outsourcing to them. Granted there have been and still are a few bad apples in the bunch, but to just totally discredit all billing companies in the U.S. because of that is not fair when the real issue many doctors hire these offshore companies because it is cheap labor. My motto is you get what you pay for, whether it's sacrificing patient data (don't let the patient find out) or any other part of your practice.

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