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CollaborateMD software

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heritagemedicalbilling:
Does anyone use CollaborateMD software, if so how do you rate it.

thanks
Diane

PMRNC:
Hi Diane, CollaborateMD is one of the vendor's we did a Q&A session with them that  might help you. https://www.billerswebsite.com/softwareQ&A%201.htm

Sriram_Sub:
Hi Diane,

     I have worked with CollaborateMD and I like that software pretty much. Are you just trying to get a general feedback about the software? If yes, I would rate it 4/5.

Regards
Sriram

gurumedbill:
CollaborateMD is one of the ones I have used and I didn't like it that much because there were too many steps to enter stuff, especially charges (at least compared to what I'm using now).  Also, if I remember correctly they use RelayHealth as their clearinghouse which I think is one of the worst.  If you have issues (and you will with them) you can't call Relay Health directly, you have to call  CollaborateMD and open a ticket with them and hope someone calls you back in a couple of days. 
It has been about a year and half or two years since I have used them but that is how I remember things.  Maybe Sriram or someone else that uses them can confirm that or let you know if that is not the case anymore.

Sriram_Sub:
Honestly, I did not feel the charge entry process or any other process for that matter, to be that difficult as I got used to it and was able to see my staff making as good production as with any other billing system. They are currently using Gateway EDI or Capario (at the option of the customer) and we have not found any issues with the clearinghouse. Of course, we cannot contact the clearinghouse directly as that will be a contract that we have to get into, when we purchase CollaborateMD. However, CollaborateMD's support is comparatively good with regards to closing tickets and following up with us on the status.

We started with CollaborateMD only in August 2012. So, the issues that GuruMedBill has highlighted were existing prior to that as said. I would suggest you to request for a demo for you to see for yourself.

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