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Ckilolo44@gmail.com:
I am trying to call in to Medicare to get status on why the Diabetic shoe claims are being denied.  The system asks for the Provider Transaction Access Number and
the physician I work for don't know it. Where can I find it?

PMRNC:
It's the Medicare Issued PTAN. You have to have it to use the IVR (interactive voice response)

kristin:
The PTAN is the number that Medicare assigned to the provider before they went to the NPI number. It used to be called a PIN number. See here:

http://www.wpsmedicare.com/j5macpartb/resources/new_providers/providernumber.shtml

You can find the PTAN/PIN number by looking at the provider's paperwork they were sent when they enrolled with Medicare. Medicare always sends a letter/packet that provides that number. Alternatively, you can look at EOB's from prior to May of 2008, which is when PTAN's were still listed, if I am not mistaken.

On a side note, if you are calling Medicare Part B for diabetic shoe claim denials, you are calling the wrong place. You want to call your DMERC provider for Medicare, which is a different insurance entirely.

Michele:
If you absolutely cannot locate your PTAN, Medicare/DMERC will NOT provide it over the phone.  The provider has to request it in writing on their letterhead.  Medicare/DMERC will mail them a letter with the PTAN.

Ckilolo44@gmail.com:
Where can I get the phone number to DMERC for Illinois?

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