She also has a $100 no show fee for her last visit.
The provider wants me to take all her available credits (insurance paid at 100% after she paid her OOP in full) and apply toward the no show fee and send her a check for the remaining credit. the provider never noticed credits building up, that's why she has so many. She has about $118 in credit but owes $100 for unpaid no show fee.
I feel like I should have to refund her the credit and hope she pays the no show fee. I highly doubt she will, because that's just how most people are.
Legally, am I obligated to refund those credits and the practitioner just has to bite the no show fee?