Hello Everyone,
Wow, what an unbelievable story. I readily admit that I'm not a biller, but I do provide services for healthcare providers in recovering reimbursements and I take my job very serious and I really do care about my clients. As a small business owner, I find it hard to understand how anyone cannot be concerned about providing quality service to their clients.
I would like to give a little advice for this matter if I may. First, I agree with the others in that you should contact your provider rep and tell them your story. They may understand and process your claims.
However, if that doesn't work, there still may be hope. I run a home-based business where I recover revenue on providers' closed accounts. I mostly deal with improper discounts, repricings and reductions, however, there was a time when a provider/client of mine filed his claims too late which caused the claims to be denied. Although, I was still able to get his claims paid. Do you mind if I ask you what state you provide your services in, there may be insurance regulations that can be in your favor.