It depends on the provider but if it is a provider that we are billing in our system we provide a report of all patient balances (if we were responsible for patient billing) and a report of any insurance balances still out from our billing with and explanation as to why they are not resolved yet. Usually when we finish we take up to 60 days to close out. That allows us to get most insurance balances resolved. There are sometimes a few that are involved and cannot be resolved.
So in our contract we basically state that upon termination we will clear up any insurance claims within 60 days, providing a report of any claims that are not able to be resolved and a reason why. We also state that we will provide a report of patient balances.
We really try to end on a positive note whenever possible and cooperate with the provider for the transition. Sometimes it isn't possible, but usually it is. We have had providers contact us months later asking for information or proof of a claim, etc.
Hope that helps.