Is this for ONE carrier or does the patient have a secondary?
I have seen plans with co-pay tiers (Ie; copay for ov, labs, etc) So need more information on what type of plan this is if it's just one plan. Also what are the two services?
If they are only applying one co-pay, your not out anything as it stands to reason if they only take ONE co-pay that only one co-pay will be applied to patient's OOP max. That doesn't mean your office is out the other $25 copay if they don't take it.