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Running a credi card

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PMRNC:
It wouldn't be fraud but what she might be thinking about is that some credit card companies will put a hold on one or more charges on same day to same place.. My credit card company does that all the time and it's a pain in the butt...but I also understand they are trying to avoid credit card fraud and sometimes cards are mistakenly run twice.

kristin:
One more thing to consider here, Ruthie...I don't know if you work in the provider's office, or run a billing company. But if I were that patient, and was told that I couldn't pay for two separate accounts on one credit card, I would be looking for a new doctor, because I wouldn't be happy dealing with a provider/their billing company that did business like that. The bookkeeper is potentially a liability for business, and needs to be educated or replaced, depending on the situation. I know that sounds harsh, and I don't intend it to sound that way...but the reality is patients/consumers are very savvy, and when they hear something they know is BS, they will take their business elsewhere.

PMRNC:

--- Quote ---One more thing to consider here, Ruthie...I don't know if you work in the provider's office, or run a billing company. But if I were that patient, and was told that I couldn't pay for two separate accounts on one credit card, I would be looking for a new doctor, because I wouldn't be happy dealing with a provider/their billing company that did business like that. The bookkeeper is potentially a liability for business, and needs to be educated or replaced, depending on the situation. I know that sounds harsh, and I don't intend it to sound that way...but the reality is patients/consumers are very savvy, and when they hear something they know is BS, they will take their business elsewhere.
--- End quote ---

Seriously??? sometimes the credit card company's are the ones to blame.. would you serioulsy consider a NEW doctor simply because of this?? I'd hope  not.. I'd hope that people choose their physicians based on MUCH more valid information than this!!!

kristin:
Yes, if I know an office or billing company is telling me something that I know is bogus, I will switch providers. In this example in the thread, I know that if I call to pay by credit card and I am told they can only run my card to pay for one account, I am done with them, because I know it can be done, and they either don't know that, or just won't do it.  It doesn't matter to me if the charges will be held, I am fine with that. They will clear. I am not looking at it from the credit card companies perspective, I understand why they do what they do. But I expect the office/billing company that I am calling to pay my bill to be honest about why I can't pay two bills at once, as opposed to saying it is fraud, when it is not. If they are mistaken about that, what else are they mistaken about? I am not saying that Ruthie has a problem beyond the bookkeeper not knowing what is what, but that it should be investigated, and dealt with if necessary.

In my area, I have had to deal with offices who charge consultations to insurance when there wasn't one done, charge visits within a global period incorrectly, do not send statements and call me to say I haven't paid my bill, and bill me for things that weren't patient responsibility, etc.  All of this is unacceptable to me, and has made me very picky about which doctors I see.

Michele:
I would be scratching my head if I was told I couldn't use my credit card twice.  I've gone into stores and used it to check out, realized I forgot something and immediately used the same card to purchase something else.  I left my GYN because of his front desk staff.  Absolutely LOVED my doctor, just couldn't deal with the staff anymore. 

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