Author Topic: OfficeAlly  (Read 3596 times)

Billingbilling

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OfficeAlly
« on: September 11, 2017, 05:13:28 PM »
Looking for reviews and thoughts on OfficeAlly from people who use it.

Michele

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Re: OfficeAlly
« Reply #1 on: September 12, 2017, 01:48:12 PM »
We have used office ally the clearinghouse for many years.  Very very happy.  Customer service is great.  Price is great.  We do pay the $19.95 per month because over 50% of our claims are government sponsored.  We receive our ERAs thru OA as well. 
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Billingbilling

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Re: OfficeAlly
« Reply #2 on: September 13, 2017, 11:54:37 PM »
Thanks Michelle!

Any experience with their PM software? If not, which do you use?

Michele

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Re: OfficeAlly
« Reply #3 on: September 14, 2017, 12:56:54 PM »
I have used their PM software and unfortunately I don't feel the same love there!  We actually had a provider who was using it who hired us to do their billing but thru that system.  We did it for 6 months and then told him that we could not possibly continue unless they switched software.  I found that it took 4-5 times longer to do anything in that software than it did in most systems.

We use Lytec, and we have for 23 years.  It works great for us.

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Billingbilling

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Re: OfficeAlly
« Reply #4 on: October 11, 2017, 10:20:51 PM »
Do you use their cloud or local client version ?

Michele

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Re: OfficeAlly
« Reply #5 on: October 12, 2017, 09:44:17 AM »
I believe the cloud version is the only version of Practice Mate.

Our softare, Lytec is the server version, but they do have a cloud version available.
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medwave

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Re: OfficeAlly
« Reply #6 on: September 05, 2019, 11:24:55 PM »
I'll be honest, OA is starting to be a pain in the ass. Their servers go down constantly and the interface looks like something from the 90's. I think they are using Microsoft Office SharePoint Server (MOSS) to do all of this, it looks damn close to what I used to use, again in the 90's. Their support is pretty bad as well. Truth hurts...
Lauren L.
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http://medwave.io

kristin

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Re: OfficeAlly
« Reply #7 on: September 06, 2019, 01:23:54 AM »
I have never used OA, but it sounds like a case of "you get what you pay for", or in the case of OA from what I understand, "don't pay for", half the time, depending on amount of claims. Cheap and/or free is great, until it isn't.

Michele

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Re: OfficeAlly
« Reply #8 on: September 06, 2019, 11:27:38 AM »
They were great for many years, but they seem to be falling apart.  Their PM system Practice Mate is awful!  And that's the paid version!
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cflorez

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Re: OfficeAlly
« Reply #9 on: September 06, 2019, 04:03:42 PM »
I am a medical biller in California and 65% of this states uses OA. In this state Physicians don't want to get bogged down with high cost of software to process their claims. Physicians are happy with the reports they receive from OA. For the price they charge it is extremely reasonable. I don't find Customer Service a problem but I have also taken the time to know OA and I really don't need to call customer Service. They do need some upgrades in their system but for now it works.

Medical Billing Forum

Re: OfficeAlly
« Reply #9 on: September 06, 2019, 04:03:42 PM »