My company provides four CBRF facilities and two Adult Family Homes to just over 40 residents. Our major care management organization, Inclusa, formally known as Community Link and before that ContinuUs, uses the EDI billing system. Before October 1st, once the claims were processed for each individual, they were submitted to EDI, reviewed and submitted to WPS for payment disbursement. This process was generally started on Tuesday and paid out on Friday. Three days before October 1st, we got notification from Inclusa that EDI was changing the billing process in which they were now outsourcing the claims once they received them to a company named Smart Data Solutions. This company was to review the claims and once finished, submit them to WPS for payment disbursement. In the notification it was said that no delays would be caused in this switch and to continue billing as before. As of today, my company has not been paid for any claims submitted past October 1st. When contacting Smart Data Solutions, we are told the claims have been through them and submitted to WPS which were being held in what I was told was a manual processing Queue. I was told to contact WPS and find out what was going on with the claims. After contacting WPS, they seemed dumbfounded when I told them about the manual processing Queues and that the claims didn't exist. I am not sure how many of you are familiar with the claims process and how much money is cycled through, but I can tell you that it is a lot and to not be paid for two weeks can be detrimental to the business. Has anybody else encountered problems with EDI, WPS or Smart Data Solutions concerning this type of problem? The funny thing is that in the past we have NEVER had this problem with WPS on a claim that was properly submitted. Please help with any suggestions as we are now pulling at strings.