1. Several of my newer customers don't verify insurance coverage. They simply treat anyone with an insurance card, stating they "don't have time to do this" then leave it to me to get the claims paid, this wastes my time an effort...should I verify coverage on all patients before submitting claims as part of my billing process? Should I charge extra for this?
2. I have a massage therapist that say's he cannot pay me on time, since he doesn't have the money because the claims I've submitted recently have not been paid yet. He owes me $400.00, half of which is past due. I told him if he pays $100.00 now and the rest by the end of October that will be fine. Was this the right thing to do? Should I have demanded payment in strict accordance with our contract?