Hi folks,
Stuck with a case where insurance payment already received and posted, and patient was invoiced for the patient responsibility (copayment). Now an additional $15 is received for the same claim from insurance payer stating, 'upon further review they decided to pay the extra amount for this claim.'
How will we post the additional payment for the same claim, which was already posted in the system before?
Any expert feedback is much appreciated.
Regards.