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Collection Agency Recommendations

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mandaree23:
I am in the process of looking for a new collection agency for our Orthotics and Prosthetics group.  Does anyone have any recommendations?  I've worked with MPB in the past and would just like other options to look at as well.

Thank you!

Michele:
We have tried several different avenues for collections.  The best we have every had by far is working with Transworld.  They are a national company.  The rep we use is Dick Neary.  You can reach him at dick.neary@transworldsystems.com or 941-350-9918.  We do not get anything for referring people, they are just really good so we refer.  But tell him we sent you, he does like to hear where you got his info from.  They have a different approach to collections and it is VERY effective.

HPATEL:
"Transworld" that is what we use. But we are not happy with them. They haven't collected anything for us so far. it's been over one year now. We are using them because of eclinicalworks refer them to us and they have integration with eclinicalworks platform.

Michele:
Wow, I am very surprised.  We have a great collection rate with them.  Do you have a rep that you deal with?  I would think that they would be willing to work with you to see why the collection rate is not good with you since their nationwide average is high.

HPATEL:
No, its true. We actually ended up losing more money. Because transworld charge you $10 upfront for each patient no matter what. We contacted our rep. she is just telling me stories every time that doesn't even make sense. So we started doing our collection in-house only. Sending statements and calling the patient.Believe it or not, we actually got good collection rate.
 
I am looking for an agency which will charge after they collect from an individual patient. I know it doesn't make sense. but it seems fair from our point of view.

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