Does the provider participate with insurance? Medicare? Medicaid? This is from the CMS website:
Title III of the ADA applies to certain categories of private entities known as “places of
public accommodation.” The definition of such places includes a “professional office of a
health care provider, hospital, or other service establishment.” With certain limitations,
Title III and its regulations require medical providers to provide equal services to
individuals with disabilities, to make reasonable modifications in policies and practices
where necessary to provide equal access, and to provide auxiliary aids and services
when necessary to provide effective communication. Title III also requires removal of
architectural barriers at existing facilities where barrier removal is readily achievable, and
compliance with the ADA Standards for Accessible Design for new construction and
alterations to existing facilities.
I believe if she is in network with any state or federal plans she has to be ADA compliant.
I am hoping Linda sees this post as she is more versed in legal matters.