Medical Billing Forum
Payments => Insurance Payments => : Alice Scott March 02, 2008, 08:44:02 AM
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Question
Do you know of any commercial insurance companies that actually reimburse physicians for telephone calls? 99371-99373? And if so, which one’s?
Bridget
Answer
Hi Bridget,
I am not aware of any specific insurance carriers that do allow for telephone calls. The few that I have billed were not allowed. Each plan and company goes by their own guidelines.
Sorry I couldn’t be of more help.
Michele
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Regarding telephone calls, amazingly Ohio Bureau of Workers' Compensation pays for them, it is clearly written in their policy manual and it is one issues that I try to mention to those providers treating BWC patients when consulting or taking over a new practice management contract. A lot of them are unaware and very happy to hear this. I share the documentation guidelines and instruction them on following them compliantly.
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Thanks for that information!!
Alice