Medical Billing Forum
Billing => Billing => : mkroper June 19, 2013, 05:50:07 PM
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We are having a discussion in our office that I hope you guys can help with. We are an Orthotics & Prosthetics company and sometimes have orders for custom products. There have been a few times when the patient never returns to get the item. Can we bill their insurance if we do not have a signed delivery ticket?
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I'm just guessing here but insurance carriers will not pay for services NOT rendered. I would think if they don't pick it up, services have not been rendered. J M H O
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I agree with Linda. You cant charge for something not done...
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For DME, it is billed to the insurance company when it is delivered to the patient, not when ordered. I think we have all said the same thing..
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I bill for DME and I bill when it is delivered. My clients must send the tracking # so that I know it has been delivered.
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I agree with everyone here but if you find, lot of people don't turn up after the order, I would say have some clause "Ordered and not Purchased" kind of thing so you can charge some amount to the pt like NSF.. JMO.. May be you can have some condition
Ordered - cancelled with in a day(same day) no charge
Ordered - cancelled in two day.. have some charges fixed so it can be applied accordingly
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Coming in late on this one but that is completely wrong you cannot charge just because an item was ordered. You have to have a tracking number or a signature as proof of delivery.