Payments > Patient Billing

Applied payments deleted. Why?

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Michele:
Yes that is very suspicious.  How did she have access on the weekend?  Is it a cloud software?  Does anyone else have her login?  Definitely needs to be investigated further.

Eyore:
I am a medical biller and when insurance does not pay I bill the patient. I apply the patient's payment while continuing to collect from the insurance company. If the insurance finally pays, I apply the insurance payment and delete that same amount from the Patient Payment to balance the books. The Patient Ledger then has a Credit.

PMRNC:
Do not delete...PM Systems if HIPAA compliant contain an "audit" trail which logs EVERY keystroke. If something is deleted and there is an audit, it could be red flag.. never "delete"..always void or adjust.

Michele:
I agree, we always adjust and note that refund was sent to the patient, or apply credit to another visit.  It shouldn't be adjusted until the money is either returned to the patient or credited to another visit.

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