Medical Billing Forum
Starting a Medical Billing Business => Starting Your Own Medical Billing Business => : wpj371 February 13, 2018, 07:12:01 PM
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Anyone out there calling patients on outstanding balances? Just looking to see what the consensus is. I don't really want to do this, but I may have to, to get the account.
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My full practice management contracts include "soft collections" which includes one phone call on balances outside 60 days, after that the provider makes a decision on how to handle.
Make sure you research state laws on this as well as the FDCPA ;) Also make sure your contract clearly states your process of "soft collections" and the process of what happens if it does not work.